Frequently Asked Questions

We offer standard shipping within the UAE that typically takes 3-5 business days. International shipping varies by destination and can take 7-21 business days depending on your location. Express shipping options are available for an additional fee. All orders are carefully packaged to ensure your Arabic calligraphy sculpture arrives in perfect condition. You'll receive a tracking number via email once your order ships.

Our Arabic calligraphy wall sculptures are crafted from premium materials including high-quality wood, metal (brass, copper, and stainless steel), and acrylic. Each piece is carefully selected for durability and aesthetic appeal. We use sustainable and eco-friendly materials whenever possible. All materials are treated to resist fading and weathering, ensuring your artwork maintains its beauty for years to come. Each product description specifies the exact materials used for that particular piece.

Yes! We offer customization options for most of our pieces. You can request custom sizes, different materials, color variations, and personalized Arabic calligraphy text. Custom orders typically require 2-4 weeks for production. To discuss your specific customization needs, please contact our customer service team at support@arabion.com or use our custom order form. We'll provide you with a detailed quote and timeline for your bespoke creation.

We offer a 30-day return policy for all items in their original condition. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Custom-made pieces may have different terms—please contact us before ordering. Return shipping costs are the customer's responsibility unless the item arrived damaged. To initiate a return, please contact our customer service team with your order number and reason for return.

Absolutely! We welcome wholesale inquiries and bulk orders from retailers, interior designers, corporate clients, and event planners. We offer competitive wholesale pricing and flexible minimum order quantities. Bulk orders may qualify for additional discounts and customization options. For wholesale inquiries, please contact our B2B team at wholesale@arabion.com with details about your business and order requirements. We'll provide you with wholesale pricing, payment terms, and information about our wholesale program. We also offer drop-shipping options for qualified partners.

Yes! We offer beautiful gift wrapping services for all our pieces. Choose from elegant kraft paper, premium gift boxes, or luxury wrapping with ribbons and personalized cards. Gift wrapping is available at checkout for a small additional fee. We can also include a personalized message card with your order at no extra cost. For corporate gifts or bulk orders, we offer special gift packaging options. If you're sending a gift directly to someone, we can include a gift receipt instead of the invoice. Contact our team for custom gift packaging solutions for special occasions.

Authenticity is paramount to us. All our Arabic calligraphy designs are created by skilled calligraphers and artists who specialize in traditional and contemporary Islamic art. Each piece is carefully reviewed to ensure accurate script, proper proportions, and cultural respect. We work with certified artisans and provide certificates of authenticity with select pieces. Our designs draw from classical Arabic calligraphy styles including Thuluth, Naskh, Diwani, and modern interpretations. We're transparent about our design process and happy to discuss the meaning and cultural significance of any piece with our customers.

Our Arabic calligraphy sculptures come in various sizes to suit different spaces and preferences. Standard sizes range from small (12-18 inches) for shelves and accent walls, to medium (24-36 inches) for living rooms and bedrooms, to large (48+ inches) for statement pieces in grand spaces. Each product listing includes detailed dimensions (height, width, and depth) along with weight information. We also provide visual size guides and room mockups to help you choose the perfect size for your space. If you need a specific size not listed, our custom order service can accommodate your requirements.

Caring for your Arabic calligraphy sculpture is easy. Dust regularly with a soft, dry cloth to maintain its appearance. For wooden pieces, use a wood-specific cleaner occasionally. Metal sculptures can be gently wiped with a slightly damp cloth and dried immediately. Avoid harsh chemicals, abrasive materials, and excessive moisture. Keep your sculpture away from direct sunlight for extended periods to prevent fading. If your piece has intricate details, use a soft brush to gently clean hard-to-reach areas. With proper care, your sculpture will remain beautiful and vibrant for many years.

Installation is simple and straightforward. Each sculpture comes with detailed installation instructions and all necessary hardware (wall anchors, screws, and hanging brackets). Most pieces can be installed in 10-15 minutes using basic tools like a drill and level. We recommend finding a stud in your wall for maximum security, especially for larger pieces. If you're unsure about installation, we provide video tutorials on our website. For complex installations or if you prefer professional help, we can recommend local installation services in your area.